Terms of Service

By onboarding to, accessing, or using ZaraiPro(the “Service”) you agree to these Terms and to the Privacy Policy. Acceptance may be given electronically — for example by ticking a consent box, or by your authorised representative confirming at onboarding. Under sections 3 and 7 of the Electronic Transactions Ordinance, 2002, such electronic acceptance and electronic records are legally valid and enforceable and shall not be denied legal effect merely because they are in electronic form. These Terms form a binding contract under the Contract Act, 1872.

“Service” means ZaraiProand its modules. “Dealer” / “Client” / “you” means the agri-input business subscribing to the Service. “Owner” means the person who controls the Dealer’s account. “Your Data” means the business and customer information you enter into the Service. “Vendor” / “we” means HoorNexa AI Tech.

ZaraiPro is a subscription-based Agri Retail Operating System for fertilizer, pesticide, seed and agri-input dealers (POS, tokens, khata, inventory, agencies, WhatsApp and related modules). You confirm that you are at least 18 years old, are authorised to bind the Dealer business, and will provide accurate registration details.

You are responsible for keeping login credentials and PINs confidential and for all activity under your staff accounts. Notify us immediately of any suspected unauthorised use. Attempting to gain unauthorised access to the Service, any information system, or another party’s data is an offence under section 3 of the Prevention of Electronic Crimes Act, 2016 (“PECA”).

Plans and prices are as listed at onboarding or on your current plan. Fees are billed in Pakistani Rupees, monthly or yearly per your chosen cycle, and are exclusive of any applicable taxes, duties or withholding which you are responsible for unless stated otherwise.

Invoices are issued per billing cycle and are due by the stated due date. After a due date passes, the account is marked past-due; if an invoice remains unpaid beyond the grace period, the Service may be automatically suspended. Your Data is retained during suspension and access is restored upon payment. We do not delete financial or transactional records.

You shall use the Service lawfully and shall not, and shall not permit others to:

• gain unauthorised access to the Service, any information system or data — PECA section 3;
• copy, transmit or interfere with data or the system without authorisation — PECA sections 4 and 5;
• commit electronic forgery or electronic fraud — PECA sections 13 and 14;
• make, supply or use a device to commit an offence — PECA section 15;
• obtain, sell or misuse another person’s identity information — PECA section 16;
• cheat or dishonestly induce delivery of property — section 420, Pakistan Penal Code, 1860 (“PPC”);
• commit criminal breach of trust or forgery — PPC sections 405–406 and 463/468;
• reverse-engineer, scrape, resell or sublicense the Service without our written consent.

You own Your Data. You grant HoorNexa AI Tech a limited, non-exclusive licence to host, process and back up Your Data solely to provide, secure and support the Service. We do not sell Your Data. On request we provide an export of Your Data.

Where you enter data about your customers, you are the data controller and HoorNexa AI Tech acts only as a data processor on your instructions. You are responsible for having a lawful basis and any required consent to collect and store that data, for its accuracy, and for complying with applicable Pakistani law — including the Personal Data Protection Bill once it is enacted (see clause 18).

Messages are sent from your own WhatsApp session to your customers at your instruction; you are responsible for the content and for your customers’ consent to be contacted. WhatsApp and other third-party services are provided by their respective owners and are not guaranteed by us.

The Service, software, branding, design and documentation are and remain the property of HoorNexa AI Tech. No rights are granted except the limited right to use the Service under these Terms.

We provide the Service on a commercially reasonable, best-effort basis. Scheduled or emergency maintenance may occur, and some features depend on third-party services. We do not warrant uninterrupted or error-free availability.

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind. HoorNexa AI Tech’s total aggregate liability arising out of or relating to the Service is limited to the fees you actually paid in the three (3) months preceding the claim, and we are not liable for indirect, incidental, special or consequential loss, lost profits, or loss of data beyond our reasonable control.

You agree to indemnify and hold HoorNexa AI Techharmless from claims, damages and costs arising from your unlawful use of the Service, your breach of these Terms, or your handling of your customers’ data.

We may suspend or terminate the Service for non-payment or material breach. You may cancel at any time. On termination you will be given a reasonable window to export Your Data; financial records are retained as required by law and our records policy.

Each party will protect the other’s confidential information. Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure), including natural disaster, war, strikes, or failure of internet, power or third-party services.

These Terms are governed by and construed under the laws of the Islamic Republic of Pakistan, including the Contract Act, 1872, the Electronic Transactions Ordinance, 2002, and the Prevention of Electronic Crimes Act, 2016. The parties will first attempt to resolve any dispute amicably; failing that, the courts of competent jurisdiction in Pakistan shall have jurisdiction. Consumer matters are additionally subject to the applicable provincial/ICT consumer protection laws (e.g. the Punjab Consumer Protection Act, 2005).

These Terms operate within, and should be read alongside, the following laws of Pakistan:

• Prevention of Electronic Crimes Act, 2016 (PECA) — esp. ss. 3 (unauthorised access), 4 (unauthorised copying/transmission of data), 5 (system/data interference), 13 (electronic forgery), 14 (electronic fraud), 15 (devices), 16 (unauthorised use of identity information).
• Pakistan Penal Code, 1860 (PPC) — esp. ss. 420 (cheating & dishonestly inducing delivery of property), 405–406 (criminal breach of trust), 463/468 (forgery / forgery for cheating).
• Electronic Transactions Ordinance, 2002 — ss. 3 (legal recognition of electronic records) and 7 (electronic signatures), validating electronic acceptance of these Terms.
• Contract Act, 1872 — these Terms constitute a binding contract.
• Personal Data Protection Bill (latest draft 2023; approved by the Federal Cabinet but not yet enacted as of 2026) — we voluntarily align with its core principles; it will apply once passed by Parliament and assented to.
• Applicable provincial / ICT consumer protection laws (e.g. Punjab Consumer Protection Act, 2005).

Statutory references are provided for transparency and are current to the version date above.

We may update these Terms; material changes will be notified and the version number increased, and continued use after an update constitutes acceptance. If any provision is held unenforceable, the remaining provisions remain in effect. These Terms are the entire agreement between the parties regarding the Service. Questions: HoorNexa AI Tech · support@zaraipro.com · +92 300 0000000 · zaraipro.hoornexaaitech.com.