Privacy Policy

ZaraiPro is an Agri Retail Operating System operated by HoorNexa AI Tech(“we”). This policy explains what information we collect from dealers (“you”), how we use and protect it, and your rights. It applies to the Service and to the data you enter into it.

We collect: (a) account details — name, phone, email, and a hashed PIN/password; (b) business datayou enter — products, sales, tokens, khata, customers, inventory, agencies, payments; (c) technical & usage data— log records, device/browser information and security events needed to run and protect the Service.

For data about your customers, you are the data controller and HoorNexa AI Tech acts only as a data processor on your documented instructions, solely to operate your shop. You are responsible for having a lawful basis and any required consent to store that data.

We use information to provide, maintain and secure the Service; process your subscription, invoices and payments; send notifications you trigger (including WhatsApp); provide support; prevent fraud and abuse; and improve the product.

We process data on the bases of: performance of our contract with you; your consent (where applicable); our legitimate business interests (security, fraud-prevention, service improvement); and compliance with legal obligations. These bases mirror the principles of Pakistan’s draft Personal Data Protection Bill (see clause 13).

Messages are sent from your shop’s own WhatsApp session to your customers at your instruction. You are responsible for the content and for your customers’ consent to be contacted. Every attempt is logged for delivery reliability.

We never sell your data. We share it only with trusted sub-processors that help us run the Service — managed cloud database hosting and the self-hosted WhatsApp worker — under confidentiality obligations, and we disclose data where required by a lawful order or to protect rights and safety.

Our managed hosting may store data on servers located outside Pakistan. Where data is transferred internationally we take reasonable safeguards (encryption in transit, contractual confidentiality) to protect it.

Financial and transactional records are retained for integrity, audit and legal compliance and are not hard-deleted. Other data is kept while your account is active. You can request an export or account closure at any time.

We protect data with technical and organisational measures — encryption in transit, hashed credentials, tenant isolation, access controls and audit logging. Unauthorised access to, or copying of, data within our systems is itself an offence under sections 3 and 4 of the Prevention of Electronic Crimes Act, 2016 (PECA). No method is 100% secure, but we work continuously to protect your information.

In the event of a personal-data breach that is likely to affect you, we will notify you without undue delay, describe the nature of the breach, and take reasonable steps to mitigate it.

You may request access to, correction of, and export or deletion of your data (subject to the legal retention above), and you may withdraw consent where processing is based on consent. To exercise a right, contact us using clause 15.

This policy is read alongside the following laws of Pakistan:

• Prevention of Electronic Crimes Act, 2016 — protects against unauthorised access to and misuse of data (ss. 3, 4, 5) and identity information (s. 16).
• Electronic Transactions Ordinance, 2002 — s. 3 gives legal recognition to electronic records, so your in-app records and consents are valid.
• Personal Data Protection Bill (latest draft 2023; approved by the Federal Cabinet but not yet enacted as of 2026) — we voluntarily align with its core principles (lawful basis, purpose limitation, security, data-subject rights); it will apply once passed by Parliament.
• Applicable provincial / ICT consumer protection laws.

Statutory references are provided for transparency and are current to the version date above.

The Service is intended for business dealers, not children. We may update this policy; material changes will be notified and the version number increased.

For privacy questions or to exercise a right, contact HoorNexa AI Tech at support@zaraipro.com · +92 300 0000000 · zaraipro.hoornexaaitech.com.